“Nothing comes easy,” says Will Matthews, Manager at our Troy, Michigan MISSION BBQ. But when life throws you curveballs, he believes “it’s what you do about it afterward that makes the difference.” That’s Perseverance.
This month is all about “Connecting With People." Smile. Ask questions. Stay until the end. Sounds simple enough, right? Yet it makes a huge difference when trying to connect with customers, co-workers, or anyone in Our Community.
Newt shares what inspires his “Purposeful Practice” and the wisdom of others who specialize in improving our skills through consistent practice. We may not always do it perfectly, but the point is to keep moving forward and learning!
Developing stronger relationships takes time. But the rewards benefit you and everyone around you! Watch Lee Blackwell, our DoO from Tennessee, share his personal approach to developing relationships that matter.
Whether you're meeting a customer for the very first time, or we're opening a new location in another community, first impressions matter.
Remembering names shows that you’re listening, and that you really care. That personal touch is key in building Loyal, Long Term Relationships and in achieving Our Goal to be The Most Beloved Brand in America.
Attitude is everything. And the good news is, we all get to choose our own — whether it’s cheerful, helpful (or sometimes, maybe a little hurtful).
The things that matter most should never be at the mercy of things that matter least. That's getting your priorities straight. And it's the only way to achieve your goals.
Staying organized, establishing order in your life, making the most of your time — they’re all achievable when you plan ahead and take action! Especially if you have a WIN Philosophy like Dave Dotterer, Director of Operations in Maryland. As the most organized person I’ve ever met, he’s got great advice for us all at work and in life.